Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at custompocketknife@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at custompocketknife@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at custompocketknife@gmail.com.

At Damascus Pocket Knives, we take pride in our craftsmanship and want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our return and refund policy below:

1. Eligibility for Returns

  • Items can be returned within 30 days of the delivery date.
  • To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
  • Custom or personalized orders are non-refundable unless there is a manufacturing defect.

2. Initiating a Return

  • To initiate a return, please contact us at custompocketknife@gmail.com with your order number and reason for the return.
  • We will provide you with a return authorization and further instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a traceable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

4. Refund Process

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchanges

  • If you need to exchange an item for the same item or a different product, please follow the return process above, and place a new order for the replacement item.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order to arrange for a replacement or refund. Please include photos of the damage in your email.

7. Contact Us

Thank you for choosing Damascus Knives! We appreciate your support and strive to provide you with the highest quality products.